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At FANNA BRAND, your satisfaction matters to us. We want you to feel confident when shopping, so we offer a simple and fair refund and exchange policy.

📦 Returns & Exchanges

We accept returns or exchanges if there is any issue with your order, including:

• The product arrived damaged or defective
• You received the wrong item
• The product does not match your order

In these cases, we will gladly offer:

• 🔄 Product replacement (exchange), or
• 💰 Refund if a replacement is not available

⏳ Return Conditions

To be eligible for a return or exchange:

• The request must be made within a short time after receiving the order
• The item must be unused and in its original condition
• Proof of the issue (photo or video) may be required

🚚 Delivery Issues

If there is any mistake during shipping or fulfillment, FANNA BRAND takes full responsibility and will resolve it quickly at no extra cost.

💬 How to Request a Return

Simply contact our support team with your order details and a description of the issue. We will guide you through the next steps and handle your request as fast as possible.

🖤 Our Promise

We stand behind the quality of our products and aim to make every order a smooth experience.

Shop with confidence — we’ve got you covered.